Cora Customer Help Portal

Modified on Mon, 9 Dec, 2024 at 9:22 AM

Cora Systems Customer Help Portal provides a comprehensive range of helpful solutions or the option to log a ticket.

Submitting a Support Ticket

To submit a Support ticket, go to the top right-hand corner of the pane and select “Submit a ticket”.

Select your reason for creating a ticket from the dropdown.

There will be several relevant fields to fill out based in your selection.

Some fields will be mandatory including email address and subject.

Note: Your email will be automatically populated if you are logged in.

A support representative will review your ticket and will communicate with you until the issue is fixed and the ticket closed.

You can view the progress of your tickets by clicking on the tickets tab or clicking "View all tickets".

You can export the ticket list as either a CSV or Excel file.

Select which fields you would like displayed in the output file.

View the most popular articles on the home page.

In the Knowledge Base tab you will find helpful user guides, “How to” videos,, product updates and release notes.

You can use the search bar to help you find an item. As you enter the name, various suggested articles will appear.